Every channel, one queue
WhatsApp, email and Instagram in a single dashboard. A member who writes on two channels finds the same open request. Imminent classes first.
05 · Answer · GE2 Service
Your members get an answer. Your team stays in charge.
A customer service agent connected to your club’s data. It answers information requests on its own, prepares cancellations and bookings for approval, and hands anything sensitive to a person.
Front desk teamsManagersMembers
SERVICE
How it works
In the app.
Handled without the team
Opening hours, places, credits, invoices: answers drawn from the timetable, the member’s file and your settings. Never a promise outside your rules.
Sensitive topics, always a person
Health, money, complaints, asking for a human, late cancellation: the request goes to the team, with a personal acknowledgement.
In the club
In the evening, and the next day.
And also
The details that matter.
- Rules by checkboxAutomatic, to approve, or always a person: you decide for each type of request.
- “Did I answer your question?”After every automatic answer; a “no” puts the request in the call-back queue.
- Next to your softwareIt reads data from your booking software; an approved cancellation is still made by your team.
- StatisticsVolumes by channel and type, share handled alone, time given back to the team.
With the other modules
One more module, nothing to change.
GE2 Service works on its own or alongside the other GE2 Fit modules. It runs next to your booking software, without replacing it.
Pricing · GE2 Service
On quotedepending on channels and message volume
- Monthly price per club
- Can be added to any other GE2 Fit module
See it in your club.
Thirty minutes, on your phone: the modules you care about, with your machines, your coaches and your questions.